3.30.2020

Effective Monday, March 30th, Reidsville drive-thru hours will be 8:00 am – 6:00 pm Monday – Thursday and 8:00 am – 7:00 pm on Fridays.  The Greensboro drive-thru hours will remain the same; 9:00 am – 5:00 pm Monday – Thursday and 9:00 am – 6:00 pm Fridays.




3.23.2020

American Partners Federal Credit Union is working hard to help our members stay safe and have access to as many resources as possible. We encourage you to use the Findhelp.org website. You can search for different services and sources of help that are closest to your zip code.

 


 

3.19.2020 

The safety of our members, guests and employees is of utmost importance.

 

As concerns develop and evolve with COVID-19 (the novel coronavirus), we are closely monitoring the situation and its potential impact on our operations. Be assured, we have plans in place to continue to serve our members. American Partners Federal Credit Union maintains a robust business continuity program, including a pandemic plan.

 

In cooperation with the guidance of our state and the federal government, and encourage “social distancing” protocols, our lobby will remain open by appointment only, limiting foot traffic inside our locations. The Greensboro office will be open for appointment only starting tomorrow Friday, March 20, 2020. Our Reidsville office will be open by appointment only beginning Monday, March 23, 2020. The credit union is fully operational and ready to assist with members’ banking needs.

 

Beginning March 23, 2020 our drive-thru services at our Reidsville location will be open from 7:00 am to 7:00 pm Monday through Friday. Drive-thru services at the Greensboro location will be open from 9:00 am to 5:00 Monday thru Thursday and 9:00 am to 6:00 pm on Fridays. Please utilize the drive-thru for banking services whenever possible. For a list of locations and up to date information please visit www.apfcu.com. We encourage all our members to access their credit union accounts from home 24/7 using online banking, telebanking, and mobile banking. Using these digital services, you can conduct most of your credit union business from the comfort and safety of your home environment. You can reach our Teller Touch at 800-900- 2729.

 

For face-to-face appointments for loans, new memberships or new accounts please call 336-349-2729 option 7. For account transfers or to speak to a teller or access your safe deposit boxes, please call us at 336-349-2729 option 8.

 

Thank you for your trust in American Partners Federal Credit Union. We appreciate your understanding and assistance in keeping each other safe and healthy and preventing the spread of the virus. As we move forward, serving our members and keeping our employees safe will continue to be at the forefront of every decision we make.
 

Steps we’re taking

  • All work-related travel that is not critical to business has been cancelled until further notice in an effort to avoid exposure to the virus. Employee trainings and large meetings are being conducted by phone or video calls whenever possible.
  • Janitorial services have implemented additional sanitation procedures when cleaning our facilities and equipment.
  • Employees have been encouraged to practice rigorous hygiene routines per CDC and WHO guidelines. This includes additional sanitation of workspaces and branch lobby areas throughout the day.
  • Employees have been encouraged to stay home if they are ill and to notify human resources if they or a household member is diagnosed with influenza or COVID-19.
 

Steps you can take

  • Stay up to date. For more information on COVID-19, visit the CDC website.
  • Learn more about our online and mobile banking features, so you can bank from anywhere 24 hours a day, 7 days a week. Download our mobile app, pay bills, transfer money, and set and receive alerts.
  • Beware of scams. Look out for suspicious email and text messages, medical supply scams, and fraudulent donation sites that may impersonate a company, charity, or government agency. The intent is to convince you to share sensitive information such as usernames and passwords, make purchases or donations on spoof websites, or download malware onto your device by opening a malicious attachment. If you receive a suspicious email or text message, don’t respond, click on any links, or open attachments. Verify the authenticity of any website before making a purchase or donation.
 

The senior management team and Board of Directors of APFCU take the COVID-19 threat seriously and we are taking all reasonable measures to prepare for and mitigate the risk. We will provide additional updates as the situation warrants.

 

Remember, your savings are federally insured to at least $250,000 and backed by the full faith and credit of the United States Government by the National Credit Union Administration (NCUA).

 

Thank you for your continued support of APFCU. We wish good health and safety to all our members and families.

 

Best regards,

Brian Bone
President and CEO


Ways to BANK SAFELY

Drive-Thru allows you to:

• Conduct teller transactions
   o Limit contact exposure between yourself, other members, and our staff
• Update your personal information
   o Make sure we can stay in touch
• Obtain account information
   o Get account balances and transaction information

 

Online Banking allows you to:

• Update your personal information
   o Make sure we can stay in touch
• View account activity
   o See transactions, balances and account statements
• Send bills through Bill Pay
   o Pay credit cards, loans, and other bills
   o Send money to individuals you know and trust
• Transfer money between accounts

 

Mobile Banking App allows you to:

• View account activity
   o See transactions and balances
• Make Bill Pay
• Transfer money between accounts

 

Telebanking 800-900-2729

• Review account activity
• Transfer money and make loan payments

 

Night Depository

• Make loan payments
• Make cash and check deposits