• Reports to CFO

     

    Summary The Assistant Manager

    Accounting will assist the Chief Financial Officer with responsibility for the daily oversight and management of the Accounting Department. Key objectives of the position include successful management and training of the daily activities of the Accounting Department staff to deliver expected results as outlined by American Partners Federal Credit Union’s strategic plans and direction; foster and promote a positive, collaborative culture across his or her team and all other departments and teams across the credit union.

     

    Essential Functions

    Lead the credit union's Accounting and Deposit Operations teams consistent with strategic initiatives, rules, and regulations.

    To be effective, an individual must be able to perform each essential duty successfully.

    • Assists the department and oversees assigned department functions to help ensure the normal functioning of the department.
    • Assists to establish performance goals and measures to ensure quality service standards are met and exceeded.
    • Assists to train, supervise and evaluate direct reports to promote quality service, accuracy, and efficiency throughout the department.
    • Assists with interviewing and hiring employees; plan, assign and direct work; appraise performance in a timely fashion; reward and discipline employees in a timely fashion; address escalated complaints and resolve problems.
    • Assists in timely preparation of reports to reflect the financial position of the credit union
    • Assists in the development of procedures for new accounting projects to facilitate the flow of work within the department.
    • Reviews reconciliations of general ledger accounts completed by department employees to ensure proper use of accounting principles.
    • Makes adjusting and/or correcting entries to accounting records to maintain accuracy in the accounting records.
    • Enhances the automation of the accounting department through effective use of available technology.
    • Resolve discrepancies by checking all possible sources of disagreement, reconstructing probable actions, and recognizing the effect on other accounts; prepare correction documents as required
    • Work with Accounts Payable: A/P invoice matching & filing, vendor invoices and disbursement filing
    • Overall accounting: help with G/L account reconciliation and month-end closing, other ad hoc projects
    • Assist with loan portfolio reports, communications and special projects.
    • Knowledge of credit union products and services, sufficient to identify and assist with member and prospect needs; conduct sales/service dialogue with current and potential members.
    • Display and foster a spirit of collaboration and team-oriented communication by establishing and maintaining positive working relationships across all levels of the credit union including peers, the branch network, support staff departments and senior management.
    • Promotes and establishes strong, positive, and productive working relationships within the organization through communication and a commitment to the company’s vision statement, core values, and business principles.
    • Successful completion of in-house training programs within one year, or other established time frame, of accepting the position.
    • Performs other duties as assigned
     

    Performance Measurements

    • Maintains effective communication and high-performing, cross-functional partnerships with senior-level executives, business lines, and internal members through positive influence.
    • Ensure the department meets established goals
    • Has fun and recognizes team members and members.
    • Assist CFO to establish and achieve management development objectives and goals for all staff
     

    Education and Experience

    • BA or BS/BA in Accounting or related field preferred
    • Five to seven years similar or related experience.
    • Equivalent to a college degree (AA or BA/BS in a relevant field).
     

    Other Skills and Abilities

    • In-depth knowledge and experience in accounting and Automated Clearing House (ACH) processing.
    • Exceptional interpersonal and oral communication skills. • Strong technical skills. Fiserv core system XP2 experience highly desired.
    • Strong knowledge and experience in all MS Office Suite products including Excel spreadsheets; reporting, financial analysis, process mapping and designing for efficiency improvements.
     

    Supervisory Responsibility

    This position will supervise employees and members of the accounting department.

     

    Work Environment

    While performing the duties of this job, the employee is regularly exposed to an indoor office setting with moderate noise. Most roles require working in an office setting with moderate noise and the ability to lift 25 pounds.

     

    Travel

    Ability to travel to various worksites and on-call may be required. Some overnight travel may be required.

     

    Apply for the Position

  • Reports to Frontline & Facilities Manager

     

    Summary 
    The primary responsibilities of a Universal Associate I is to expand member relationships by identifying and meeting members’ needs by effectively cross-selling all Credit Union products and services. Build relationships with our members, engage members, and educate them about products and services. Maintain branch surroundings that reflect the Credit Union’s commitment to providing a friendly, respectful, courteous, and professional business environment for all Credit Union members. Contribute to efficient Credit Union operations by performing duties accurately and in a timely manner.

     

    Essential Functions 

    • Greet and welcome members and visitors to the Credit Union in a professional manner. Represent the Credit Union to members in a courteous and professional manner and provide prompt, efficient, and accurate service in the processing of transactions.
    • Provide in-person and by-telephone general and specific service-related information concerning credit union products or policies. Actively cross-sell additional appropriate services, including loan, deposit, and fee income products and services, in person, over the phone, and in writing.
    • Receive share drafts/checks and cash for deposit to accounts, verify amounts, examine share drafts/checks for proper endorsement, and accurately enter deposits into computer records.
    • Process withdrawals from accounts, verify amounts and enter withdrawals into the system accurately. Cash share drafts/checks from a variety of accounts upon proper verification according to Credit Union policies and procedures.
    • Prepare, update, and maintain monthly sales reports which include loans, payment protection, GAP & MBP, and Certificate Audit report. Prepare other reports as requested by Management.
    • Process member mail transactions.
    • Act as a leader in sales, product knowledge, member resolution, and work ethic. Skillfully handle and resolve difficult situations for member satisfaction within appropriate guidelines and procedures. Enlist management in successful member resolution, if necessary.
    • Place hold on accounts for uncollected funds.
    • Count, check, and package coins and currency.
    • Sell, promote, cross-sell Credit Union products and services such as consumer and mortgage loans, IRAs, certificates, debit and credit cards, online banking, gift and travel cards, cashier’s checks, and money orders.
    • Answer telephone to assist members with questions or concerns about their accounts.
    • Check night depository bags and record the proper information to Credit Union procedures.
    • Balance cash drawer at the end of shift and compare totaled amount to a computer-generated proof sheet. Research and resolve discrepancies. Report any discrepancies to the supervisor as necessary. May help other tellers research and resolve discrepancies.
    • Ensure that the MSR station is properly stocked with forms, supplies, brochures, etc.
    • Receive mortgage, consumer loan, and other payments and ensure the payments match balances due. Enter payments into the computer.
    • Report malfunctions of teller terminals and other equipment used at the MSR station to supervisor.
    • May respond to email or other electronic requests submitted by members, again providing professional, prompt, efficient, and accurate service and information.
    • Respond to members’ requests, problems, and complaints, resolving issues, and/or directing them to the appropriate person for specific information and assistance. May handle more complex questions and problems for other Member Service Representatives.
    • Open new memberships and accounts. Set up new account files and provide members with all necessary information for membership.
    • Conduct orientation interviews on Credit Union products, services, and programs with each new credit union member.
    • Service existing accounts, including changing/updating addresses and phone numbers, and adding/removing legal owners. Place check orders for members.
    • Handle requests from members for transfers of shares to loan payments, share withdrawals, check requests, CD transactions, line of credit advances, and any other requests received from members.
    • Perform Shared Branching transactions for members and non-members.
    • Accept loan applications from members. Deliver applications and accompanying documents to a loan officer for processing. Book approved loans.
    • Assist members with wire transactions.
    • May assist with vault duties which include preparing and forwarding the order for cash to our courier service provider and Accounting Department, verify cash received, fill MSR cash orders, maintain full vault security, and balance vault cash nightly, as assigned.
    • Promote Credit Union products and services based on member needs that are obtained from member interviews and/or review of member’s account. Actively cross-sell products.
    • Maintain up-to-date and comprehensive knowledge on all Credit Union products and services sufficient to identify and assist with member and prospect needs; conduct sales/service dialogue with current and potential members.
    • Maintain up-to-date and comprehensive knowledge of all related policies and procedures, rules, and regulations.
    • Research accounts for deposits, withdrawals, and loan-payment discrepancies.
    • Assist members in balancing their accounts.
    • Assist members in opening IRA accounts. Perform IRA transactions such as withdrawals, contributions, beneficiary designations, and payment elections. Complete proper paperwork in IRA Direct/Ascensus.
    • Successful completion of in-house training programs within one year, or other established time frame, of accepting the position.
     

    Education and Experience

    • High school diploma or equivalent.
    • Two or more years of teller and/or member service experience is desired.
     

    Other Skills and Abilities

    • Excellent interpersonal, communication, and presentation skills.
    • Strong organizational and time management skills.
    • Ability to interact positively, professionally, and confidently with all employees and members.
     

    Work Environment

    • While performing the duties of this job, the employee is regularly exposed to an indoor office setting with moderate noise.
    • Most roles require working in an office setting with moderate noise and the ability to lift 25 pounds, including heavy bags of coin when performing vault teller duties.
     

    Travel
    Ability to travel to other worksites on an as-need basis.

     

    Apply for the Position

  • Reports to COO

     

    Summary 

    Provide information on credit union products and services to members in accordance with credit union policies and procedures and State and Federal rules and regulations. Responsible for interviewing and evaluating applicants for loans and processing various loan applications. Gather background information and analyze loan applicants’ credit history. Approve or deny loan applications based on analysis. Operate with moderate credit authority. 

     

    Essential Functions

    • Greet and welcome members and visitors to the Credit Union in a professional manner. Represent the Credit Union in a courteous and professional manner, and provide prompt, efficient, and accurate service in the processing of transactions.
    • Act as a leader in sales, product knowledge, member resolution, and work ethic. Skillfully handle and resolve difficult situations for member satisfaction within appropriate guidelines and procedures.
    • Gather background information on loan applicants by interviewing loan applicants and obtaining credit bureau reports. Handle loans of highest complexity, value, or risk.
    • Accept loan applications from members for consumer loans; may include mortgage and home equity applications. Assist members with the loan application process to ensure completeness of information.
    • Pull credit reports for all accounts, verify debts, estimate monthly payments for any outstanding debts not listed and add them to debts on application.
    • Calculate debt-to-income ratios on loan applicants and calculate how much of a loan applicant’s debt is secured or unsecured.
    • Complete loan applications over the phone and/or electronically.
    • Determine collateral needs and payment plans for members applying for loans.
    • Determine eligibility of loan co-maker from co-maker’s statement and credit rating.
    • Approve or deny loan applications.
    • When a loan is denied, explain reasons for denial in a professional, courteous manner. Work with member to provide recommendations or alternative options for other possible ways to secure a loan in the future.
    • Verify the accuracy of loan amounts and repayment terms on approved loan applications.
    • Complete loan documents and disburse loans when approved.
    • Place hold on accounts for uncollected funds.
    • Work with Collections department to keep delinquencies to a minimum.
    • Implement new loan products and services in accordance with management direction.
    • Seek out new consumer loans based on referrals and other forms of communication.
    • Provide in-person and by-telephone general and specific service-related information concerning credit union products, policies, or services. Actively cross-sell products and services including consumer and mortgage loans, IRAs, certificates (CDs), debit and credit cards, online banking, and gift and travel cards.
    • Maintain up-to-date and comprehensive knowledge on all credit union products and services sufficient to identify and assist with member and prospect needs.
    • Respond to members’ requests, problems, and complaints by resolving issues and/or directing them to the appropriate person for specific information and assistance. May handle more complex questions and problems for other UAs and MSOs.
    • Open new memberships and accounts and provide all necessary information for membership.
    • Assist members in opening IRA accounts. Perform IRA transactions such as withdrawals, contributions, beneficiary designations, and payment elections. Complete proper paperwork in Ascensus/IRA Direct; submit completed documents to IRA Administrator.
    • Service existing accounts, including address and phone number changes or updates and adding or removing legal owners. Place check orders for members.
    • Handle requests from members for transfers of shares to loan payments, share withdrawals, check requests, CD transactions, line of credit advances, and other member requests.
    • Answer telephone to assist members with questions or concerns about their loans or accounts.
    • Assist members with wire transfers.
    • Maintain up-to-date and comprehensive knowledge of all related credit union policies and procedures, as well as federal and state government rules and regulations that pertain to credit union operations.
    • Prepare, update, and maintain monthly sales reports which include loans, payment protection, GAP and MBL, and certificate audit report. Prepare other reports as requested by management.
    • Successful completion of in-house training programs within one year or within another established time frame from acceptance of position.
    • May be responsible for training of new loan officers. Provide assistance or guidance to less senior loan officers.
     

    Education and Experience

    • Five to seven years similar or related experience
    • College degree in a relevant field preferred
     

    Other Skills and Abilities

    • In-depth knowledge and experience in loan processing of consumer financial products and services including home equity lines of credit, auto, recreational, personal, and credit cards.
    • Excellent member service skills
    • Sales skills
    • Exceptional interpersonal and oral communication skills
    • Ability to call on members due to a delinquent account (collections)
    • Extensive knowledge in the area of Truth-in-Lending, Equal Credit Opportunity Act, Fair Credit Reporting Act, as well as a supporting knowledge in market trends in the area of consumer lending
    • Fiserv core system XP2 experience highly desired
    • Strong knowledge and experience in all MS Office Suite products
     

    Licenses and Certification

    • At the time of employment or shortly thereafter, candidate must have and maintain a registration with the Nationwide Multistate Licensing System (NMLS). North Carolina notary highly desired.
     

    Work Environment

    • While performing the duties of this job, the employee is regularly exposed to an indoor office setting with moderate noise. Ability to lift 25 pounds.
     

    Travel

    • Ability to travel to various worksites and on-call may be required.
     

    Apply for the Position

  • Reports to Frontline & Facilities Manager

     

    Summary 
    The primary responsibilities of a Universal Associate I is to expand member relationships by identifying and meeting members’ needs by effectively cross-selling all Credit Union products and services. Build relationships with our members, engage members, and educate them about products and services. Maintain branch surroundings that reflect the Credit Union’s commitment to providing a friendly, respectful, courteous, and professional business environment for all Credit Union members. Contribute to efficient Credit Union operations by performing duties accurately and in a timely manner.

     

    Essential Functions 

    • Greet and welcome members and visitors to the Credit Union in a professional manner. Represent the Credit Union to members in a courteous and professional manner and provide prompt, efficient, and accurate service in the processing of transactions.
    • Provide in-person and by-telephone general and specific service-related information concerning credit union products or policies. Actively cross-sell additional appropriate services, including loan, deposit, and fee income products and services, in person, over the phone, and in writing.
    • Receive share drafts/checks and cash for deposit to accounts, verify amounts, examine share drafts/checks for proper endorsement, and accurately enter deposits into computer records.
    • Process withdrawals from accounts, verify amounts and enter withdrawals into the system accurately. Cash share drafts/checks from a variety of accounts upon proper verification according to Credit Union policies and procedures.
    • Prepare, update, and maintain monthly sales reports which include loans, payment protection, GAP & MBP, and Certificate Audit report. Prepare other reports as requested by Management.
    • Process member mail transactions.
    • Act as a leader in sales, product knowledge, member resolution, and work ethic. Skillfully handle and resolve difficult situations for member satisfaction within appropriate guidelines and procedures. Enlist management in successful member resolution, if necessary.
    • Place hold on accounts for uncollected funds.
    • Count, check, and package coins and currency.
    • Sell, promote, cross-sell Credit Union products and services such as consumer and mortgage loans, IRAs, certificates, debit and credit cards, online banking, gift and travel cards, cashier’s checks, and money orders.
    • Answer telephone to assist members with questions or concerns about their accounts.
    • Check night depository bags and record the proper information to Credit Union procedures.
    • Balance cash drawer at the end of shift and compare totaled amount to a computer-generated proof sheet. Research and resolve discrepancies. Report any discrepancies to the supervisor as necessary. May help other tellers research and resolve discrepancies.
    • Ensure that the MSR station is properly stocked with forms, supplies, brochures, etc.
    • Receive mortgage, consumer loan, and other payments and ensure the payments match balances due. Enter payments into the computer.
    • Report malfunctions of teller terminals and other equipment used at the MSR station to supervisor.
    • May respond to email or other electronic requests submitted by members, again providing professional, prompt, efficient, and accurate service and information.
    • Respond to members’ requests, problems, and complaints, resolving issues, and/or directing them to the appropriate person for specific information and assistance. May handle more complex questions and problems for other Member Service Representatives.
    • Open new memberships and accounts. Set up new account files and provide members with all necessary information for membership.
    • Conduct orientation interviews on Credit Union products, services, and programs with each new credit union member.
    • Service existing accounts, including changing/updating addresses and phone numbers, and adding/removing legal owners. Place check orders for members.
    • Handle requests from members for transfers of shares to loan payments, share withdrawals, check requests, CD transactions, line of credit advances, and any other requests received from members.
    • Perform Shared Branching transactions for members and non-members.
    • Accept loan applications from members. Deliver applications and accompanying documents to a loan officer for processing. Book approved loans.
    • Assist members with wire transactions.
    • May assist with vault duties which include preparing and forwarding the order for cash to our courier service provider and Accounting Department, verify cash received, fill MSR cash orders, maintain full vault security, and balance vault cash nightly, as assigned.
    • Promote Credit Union products and services based on member needs that are obtained from member interviews and/or review of member’s account. Actively cross-sell products.
    • Maintain up-to-date and comprehensive knowledge on all Credit Union products and services sufficient to identify and assist with member and prospect needs; conduct sales/service dialogue with current and potential members.
    • Maintain up-to-date and comprehensive knowledge of all related policies and procedures, rules, and regulations.
    • Research accounts for deposits, withdrawals, and loan-payment discrepancies.
    • Assist members in balancing their accounts.
    • Assist members in opening IRA accounts. Perform IRA transactions such as withdrawals, contributions, beneficiary designations, and payment elections. Complete proper paperwork in IRA Direct/Ascensus.
    • Successful completion of in-house training programs within one year, or other established time frame, of accepting the position.
     

    Education and Experience

    • High school diploma or equivalent.
    • Two or more years of teller and/or member service experience is desired.
     

    Other Skills and Abilities

    • Excellent interpersonal, communication, and presentation skills.
    • Strong organizational and time management skills.
    • Ability to interact positively, professionally, and confidently with all employees and members.
     

    Work Environment

    • While performing the duties of this job, the employee is regularly exposed to an indoor office setting with moderate noise.
    • Most roles require working in an office setting with moderate noise and the ability to lift 25 pounds, including heavy bags of coin when performing vault teller duties.
     

    Travel
    Ability to travel to other worksites on an as-need basis.

     

    Apply for the Position