Teller Touch 24/7

You can now access your Credit Union accounts and loans 24 hours a day, 7 days a week, including holidays, by using our member telephone service-TELLER TOUCH 24/7. The keypad on your touch-tone telephone is all you need to take advantage of this convenient service offered by American Partners Federal Credit Union. TELLER TOUCH 24/7 is just one more example of how your credit union is working to better serve you.


What To Do? It’s Easy!


1.
Call American Partners FCU...

(336) 349-2729—Reidsville

(336) 855-3553—Greensboro

Toll-free at: 1-800-900-2729

Press 8

Tips to Remember:

  • Press the # sign after every service code entry.
  • No decimal is necessary when entering dollar amounts. Example: $25.00 would be entered as 2500#.
  • Your PIN Number remains the same.
  • Please have your Member # ready!
  • If you need information relating to your current loan(s), have your loan number(s) ready.
  • Loan numbers can be found on your monthly statements.


2.
Enter your Member Number and press the # sign.


3.
Then enter your Access Code…
This is the last four-digits of your Social Security number and the # sign. However, upon entering the system for the first time, you will be prompted to change your Access Code to at least 6-8 characters.


4.
Then enter a 0 # for a guided menu…
24-Hour Teller Touch Service Codes, Plus #

1............... Account/ Loan Inquiries
2............... Payments, Transfers, and Withdrawals
3............... Rates, Quotes, or Loan Payment Calculation
4............... New Member Number or Other Activity
9............... Hang Up
0............... Contact the Credit Union Directly
*............... Return to Previous Menu


Account Number Legend, Plus #

1............... Primary Savings
8............... Miscellaneous Savings
5............... Money Market
7............... Christmas Club Account
2............... Checking
10-19....... Certificates
20-23....... IRA Savings
24+........... IRA Certificates
6............... Escrow Savings and Dividend Holding


For all account balances, the information you receive will include: Account Balance, Available Balance, Last Deposit, Last Dividend (where applicable), Date of Dividend Posting and Credit Available (see *below).


*NOTE: When you inquire about your Checking Account balance, Teller Touch 24/7 will disclose the credit available on your Overdraft Line of Credit (if you have this type of loan) since this loan can be used as overdraft protection.